Q: What if no one is home to accept the package?
A: All of our ice cream shipments are packed in plenty of dry ice. FedEx is instructed to "leave package without signature". If no one is available to accept and sign for the package, FedEx leaves it anyway (usually at the recipient's front door). There is plenty of dry ice to last throughout the day and evening. In the case of apartments and condos, packages are usually left in the building's receiving area. All of our packages are marked with "perishable" stickers.
Q: Why don’t you ship outside the United States?
A: Because the shipping process takes too long and the ice cream melts.
Q: I live outside of the US and want to send a gift package to someone in the United States but your website won’t accept my credit card. What can I do?
A: IceCreamSource also accepts PayPal. Or you can call or email us and we'll make it happen: 866-858-6380. info@icecreamsource.com
Q: What is your return policy?
A: We cannot accept returned packages because the ice cream will melt.
Q: How do I determine shipping costs?
A: Place any item you wish to purchase in your shopping cart and there will be a shipping calculator to tell you the costs on the shopping cart page.
Q: Why is shipping ice cream so expensive?
A: Because it requires the additional expense of dry ice and a specially designed cooler box to keep the product frozen. All of our packages are shipped via FedEx. Since it doesn't cost much more to ship 10 items (compared to 2 or 3) we recommend ordering more!
Q: How long will the dry ice last?
A: We pack enough dry ice to last through the day it arrives. So recipients should open packages immediately and place products in their freezer.
Any additional questions? Contact us at info@icecreamsource.com.
