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Home > Shipping Policy

Shipping Policy
Our packages are shipped with dry ice and a reusable, styrene cooler - The farther they will travel from our location (Wisconsin) the more dry ice we add to the package.  We guarantee that the package will arrive with the contents in a frozen state.  It's best to open the package immediately upon arrival and to place the contents in your freezer.  Make sure to handle dry ice with gloves upon arrival.  If you are shipping as a gift, do not worry - all of our packages are marked "keep frozen" and "parishable".  In addition, each package contains dry ice warning and instructions for handling properly.
 
Why don't we ship packages over weekends?  Because we lose two days worth of dry ice.  In order to guarantee same-day processing and shipping - orders must be placed before Noon CST.
 
 

 Shipping Options

Standard - 4 Shipping Days or Less
Your order will arrive within 4 consecutive* shipping days from the date your order is placed (orders must be placed before Noon CST for same day processing and shipping). Orders received too late in the week will be held until the following week and shipped on Monday. 
4 Consecutive Shipping Days is not available for the states of Alaska & Hawaii
2 Or Less
Shipping Days
Your order will arrive within 2 days (orders must be placed before Noon CST for same day processing and shipping).
1 Shipping Day
"overnight" 
Your order will arrive next day (orders must be placed before Noon CST for same day processing and shipping). Available shipping days for "overnight" shipping are Mon, Tue, Wed, and Thu.
Friday with Saturday Delivery
Orders placed before Noon CST on Friday with this option will arrive on Saturday.

       

Ship to Locations
We ship to all 50 United States.

Ship to Cost

Shipping charges are calculated based on the weight of the product(s) in your order. A shipping calculator is available in the shopping cart.

*Consecutive Shipping Days

Monday THROUGH Friday is considered our consecutive day shipping period. Saturday and Sunday are not shipping days.

Shipping Methods Defined

4 or less consecutive shipping days

This method is our lowest cost method and may take up to 10 days for delivery, depending on when the order is placed. Some orders may be shipped earlier if the location allows for it. If you have any questions on delivery time please contact us at (866) 858-6380. Orders must be placed before Noon CST for same day processing and shipping.

2 or less consecutive shipping days

Delivery will occur two days after we ship the products. (Example) An order is placed Tuesday night, processed and shipped on Wednesday, delivered on Friday. Be careful, orders placed too late in the week will be held until the next week. Orders must be placed before Noon CST for same day processing and shipping.

1 consecutive shipping day

Delivery will occur the day after the products are shipped. (Example) An order is placed on Wednesday night, processed and shipped on Thursday, delivered on Friday. Orders must be placed before Noon CST for same day processing and shipping.

Friday shipping with Saturday delivery

Orders requesting Saturday delivery will be shipped on Friday and delivered on Saturday.  Orders must be placed before Noon CST on Friday for same day processing and shipping.

Requested Arrival Date Policy

We attempt to meet the arrival dates requested by customers during checkout. We will try and contact you if the arrival date is not possible. Sunday and Monday delivery is not possible. In the event we are not able to contact you we will ship via the method of delivery that is paid for.

Incorrect or Incomplete Address Charge Policy

Be certain to confirm the requested delivery address. Incorrect or incomplete addresses will incur a $10.00 additional charge.

Frozen Delivery Commitment

If a package is damaged in transit or arrives melted we will reship the package on the next available shipping day. Incorrect or incomplete addresses and packages that are not opened in a timely manner, within 10 hours of delivery, are not covered for replacement.

 

 

 

 
 
1Mango Mini Cup
2Vanilla Bean Ice Cream
3Pistachio Mini Cup
4Fleur de Sel Caramel
5Lemon Mini Cup
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